Terms & refunds

Terms of Service & Refund Policy

Last updated: November 13, 2026

In short: you pay to reserve your program, our Dietitians assess you before deliveries start, you can reschedule with enough notice, and refunds follow the rules in section 7.

1. Who we are

ProNutrition PH ("we", "us") provides dietitian-planned meal programs, nutrition coaching and nutrition consultations in Metro Manila. ProNutrition PH is operated by R. David Pura. Contact us at [email protected] or on Facebook Messenger (facebook.com/ExerciseNutrition).

2. Our services

Meal programs (5-day, 20-day, 60-day): personalized meals planned by our Registered Nutritionist-Dietitians and delivered to your address.
4-week nutrition coaching: guided support without daily meal supply.
Nutrition consultation: a 30-minute one-on-one session online or by phone.

Our services provide nutrition guidance and food. They are not medical treatment and do not replace your doctor. If you have a medical condition, keep following your doctor's advice and tell us about any diet orders, medicines and allergies.

3. Orders and confirmation

Your order is confirmed once we verify your payment. We send confirmation by email, SMS, and/or Messenger.
Every meal program starts with an online or phone assessment with our Dietitians before deliveries begin. Your start date may move if the assessment cannot be completed in time.
Please give accurate contact, delivery and health information. We plan your meals based on what you tell us.

4. Prices and payment

Prices are in Philippine pesos and shown on our website at the time of order.
We accept GCash, BPI and BDO bank transfer, and credit/debit card through PayPal. Card payments include a 5% processing fee.
Promos and discounts (including PWD/Senior Citizen discounts) cannot be combined unless stated. Limited offers such as "first 50 customers" are one per customer while slots last, and we may decline duplicate claims.
PWD and Senior Citizen discounts are confirmed after we verify a valid ID.

5. Deliveries

We deliver within Metro Manila. Your delivery days, time window and address are confirmed after your assessment.
Please make sure someone can receive the meals. Meals that cannot be delivered because no one is available or the address is wrong are not replaced or refunded.
Refrigerate meals on arrival and eat them within 1 day. Follow the reheating instructions provided.

6. Changes, pauses and rescheduling

To change your menu, address or delivery date, message us at least 48 hours before the affected delivery.
You may pause a meal program up to two times. Remaining days must be used within 60 days of your start date.
Consultations can be rescheduled once if you tell us at least 24 hours before your schedule.

7. Cancellations and refunds

Before your assessment: full amount paid, less a 5% internal processing fee.
After your assessment but before the first delivery: 50% of the total amount paid.
After deliveries start: no refunds for delivered days. Undelivered days may be refunded or credited.
Consultations: non-refundable once the session has taken place. No-shows are not refunded.
Problem with a meal (wrong item, damaged or spoiled on arrival): message us with a photo within 6 hours of delivery and we will replace the meal or credit it.
Approved refunds are sent back through the original payment method within 7–14 business days. Payment-provider fees may not be refundable.

8. Allergies and food safety

Tell us about all allergies and intolerances during your assessment. We plan around them and take care in preparation, but our kitchen handles common allergens, so we cannot guarantee a meal is completely free of traces.

9. Results

Results depend on many factors, including health, activity and how closely the plan is followed. We do not guarantee a specific weight loss or health outcome.

10. Your information

We handle your personal and health information as described in our Privacy Policy.

11. Content

Our meal plans, guides and website content are for your personal use. Please don't copy or resell them without our permission.

12. Liability

To the extent allowed by law, our liability for any claim related to an order is limited to the amount you paid for that order.

13. Changes to these terms

We may update these terms. The version on this page at the time of your order applies to that order.

14. Governing law

These terms are governed by the laws of the Republic of the Philippines.